* The date - this is the first step of our conversation. Once I know when your occasion is, I can check my availability. This saves us both time.

* The occasion - the most important element of our conversation

* Portions needed - if you know the exact size you need, that's perfect. If not, the best way for me to work out the size you require is to know how many people you are catering for.

* Flavours - This is something that can be decided in time, I don't need to know on day one. However your choices may have an impact on the price of your cake.

* Design - this is where I put my expertise into play. My part is to create a great centrepiece for your special occasion. Something to keep in mind - I don't copy other cake makers work. So please don't ask me to copy their cakes, as unfortunately the answer will be no. However I am happy to create a design of my own, which may be similar

* What type of cakes do I make? - I use buttercream or fondant.

* Do I make dairy/egg/gluten free cakes? Yes, this can be offered on request however I cannot cater for allergies only intolerances as my home baking set up means that there may be trace amounts of ingredients in food preparation areas.

* How much notice do I need to make your cake? - as much as possible please. I get booked up months in advance, so getting a date in my diary is a priority. When I am fully booked, my diary is closed.

* Do I take deposits? - Yes, however your order needs to be at least 2 weeks in advance. If not the full price is needed. Your deposit saves your date in my diary and the design of the cake discussed. If the design is changed, the price may too.

* How do I place an order? - Sending through an email, enquiry form or direct message on any of my social media platforms is a great way to start. Once the design, size, flavour and any extras are discussed a quotation will be generated for your approval. To secure the booking a deposit of 50% of the quoted cake price will be requested before the booking is confirmed or of course, you can also pay in full at this time. All deposits are non-refundable. 

If you are ordering one of my previously made cakes, you can order directly from my website, in full.

* Are my prices negotiable? - no, sorry. My prices are based on a number of elements, not just ingredients. Please remember you are paying for my time, expertise, sundries, decorations and tools too. If you are working within a budget that's great. However I may inform you your budget doesn't cover my costs.

* Can I deliver? - If you live within 10 miles of ME15 8RD post code and have ordered a celebration cake, I will check my diary to see if I'm able to deliver. Unfortunately as my diary is normally full, it may mean that I cannot fit a delivery in. However I will always try. Delivery outside of this radius can be requested and where I am able to accommodate, an additional delivery charge will be added depending on distance.

If you are ordering a wedding cake, I will deliver and set up your cake for you. This will be included in your quote.

* Can my cakes be posted? - Simply the answer is no. A cake will not remain intact if sent through the post.

* When can you collect your cake? - I will give you a time to collect your cake. My collection times are very specific as I may be working and unavailable. Please collect your cake on time or where able give me notice of any last delays.

* If we've had a conversation, does that mean I've booked in your cake? - I'm afraid that a conversation does not book your place in my diary, only a deposit or full payment does.

* How do you get in touch with me? - by message, email or on my enquiry form. I do not answer my phone when I am working, so a message is the best way. Please feel free to send me a message when it’s convenient to you. However, please be aware that I may not respond immediately, especially if it’s out of hours but I will always get back to you.

* Do my cakes need to be chilled? - yes, this is VERY important. As your cake will be made of buttercream, it can melt in warm & humid conditions.

* How do you transport your cake? - in the footwell or boot of your car. The car must be cool, with air-con if possible. It MUST NOT be put on the seat or held.

* Do I make cake tasters? - for wedding cakes yes. These will be either cupcakes or mini-cakes. You can have either 4 or 6 cupcakes, which are charged individually. When we discuss your wedding, you can request tasters.

* Do I use real or silk flowers on my cakes? - Both. However I will always recommend silk flowers as they are safer as many real flowers are toxic. We will discuss this when designing your cake.

* Do my cakes come boxed? - yes

* What if I need to cancel or change my order?

I will do my best to support your changes, however if  I have already made your order, this may not be possible. Please let me know as soon as you can and I’ll see what I can do. Not all changes will be possible, therefore refunds will not be always be available. Please note: deposits are non-refundable.

I hope these FAQ’s help with your cake journey.